The challenge
Nobody could find them. Literally.
Club Well had a real problem that no amount of great service could fix on its own: nobody could find them. Tucked above a Shoppers Drug Mart, they had no street level presence, no foot traffic, and no way for someone passing by to even know they existed. For a fitness and wellness brand, visibility isn’t just helpful. It’s everything. If people can’t see you, they can’t join you.
They’d recently opened, and early signs were promising: roughly 100 members and $40,000 per month. But growth had slowed, and they knew why. Their location was working against them.
The product was strong. The brand was solid. What they needed was a digital presence powerful enough to replace the foot traffic their physical location couldn’t deliver.